Daphne Utilities staff members with soaps: from left, Jennifer
Taylor, customer service representative/receptionist; Janice Daniel, senior customer service representative; and Kathe Quaites, billing coordinator.
Rob McElroy doesn’t believe a clean-water agency should keep a low profile.
“We don’t want to go into a prevent defense like every NFL team, which then goes on to lose in the last two minutes,” says McElroy, general manager of Daphne (Ala.) Utilities.
His public outreach...
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