![Public Outreach Doesn't Have to Be by Mail or Door to Door. Here's an Innovative Approach by a Major Utility](https://cole-tpomag.imgix.net/https%3A%2F%2Fwww.tpomag.com%2Fuploads%2Fimages%2Fi_and_i_still.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=4e044a1c67589a0a923fd40d6b8bfddd)
A video on the website shows a plumber inserting a liner into an old steel pipe while a collections system worker looks on and asks questions about the installation.
A website created by Metropolitan Council Environmental Services delivers public information that has helped engage residents and reduce I&I.
Metropolitan Council Environmental Services, the regional wastewater utility in Minnesota’s Twin Cities...