![Operators in a Virginia Water Plant Thrive Using Standard Operating Procedures They Wrote Themselves](https://cole-tpomag.imgix.net/https%3A%2F%2Fwww.tpomag.com%2Fuploads%2Fimages%2Fpercydmiller_31.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=a96eb51116ce093ca3c829fc13fda3cb)
Farrell Owens shows one of the books of standard operating procedures that have been created for every area of the plant and every process.
If the operators at the Percy D. Miller Water Treatment Plant are experts at operating their systems, it’s because they wrote the standard operating procedures manuals themselves.
“We came up with the idea while talking about emergencies like the bird flu crisis,” says...