Bringing Excellence to a Boil

It takes more than just a little extra to take an organization, public or private, from the merely good to the stratosphere of performance

A company that was a client of mine a decade and a half ago adopted a slogan for its sales force and dealer network: 212 Degrees.

The premise was simple. At 211 degrees F, all you have is hot water. But at 212 degrees — the boiling point — you have steam that can power an engine,...

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